Bone Feather Return Policy
All SALE items are FINAL SALE.
2. We will gladly exchange the style or color only if we are contacted within 10 days of the received date. We cannot accept goods after the 10 day window and item(s) will be returned to the customer.
All Returns/Exchanges must be accompanied by :
- A completely filled out “Exchange form” (provided with all orders)
- All items must have the original tags attached.
- Your original purchase receipt.
*Any package received without these items will automatically be returned to you.
3. Please allow up to 30 days for us to receive your return and process your exchange.
4. We strongly suggest you track and insure your return/exchange shipments, as Bone Feather is not responsible for items that are lost or damaged in transit, while being shipped.
5. Due to federal health regulations, items that are worn, soiled, damaged or laundered will not be accepted for exchange and will be returned at the customer’s expense. We reserve the right to refuse returns on items that may not meet hygiene and health regulations.
6. In the unlikely event that you receive an item that is defective or damaged, we will make every attempt to replace the item with the same or similar item at no additional cost to the customer.
We thank you for shopping at www.bonefeather.com. We hope you love your new item. If you have any questions regarding your order, please contact us at www.bonfeather.com and we will be happy to accommodate your needs.